Refund policy

Our approved launch workflow is refund-only; a return shipment is not required unless support gives you different written instructions.

Before fulfillment

If an eligible order is cancelled before fulfillment, the approved refund is the full paid amount, including shipping.

After fulfillment

For an approved full or partial refund after fulfillment or delivery, refundable merchandise and the corresponding product tax are refunded. Original shipping is not refundable.

Member Credit

Member Credit used on an order is not refunded as cash. The corresponding redeemed credit is reversed through the Credit Ledger. Rewards created by a refunded or cancelled order are also reversed.

Timing and evidence

Approval is not the same as funds received. A refund is complete only when Shopify and the payment provider record the transaction. Processing time depends on the original payment method.

Contact support with your order number and clear evidence for damaged, incorrect, missing or non-received items. Eligibility and refundable amounts are verified against order and fulfillment records before execution.